Frequently Asked Questions

 
1. What does it mean when you ask "to be worn under glasses"? It means the patch is made just a little less concave so the patch doesn't hit the glass lense, but you are still able to blink your eye lid.  
2. Can I request the strap to be made bigger? Smaller?   Yes, you can.  When placing your order all you need to do is write the size strap you would like in the comment box.
3. Is the clear elastic better then the black elastic and do they both stretch? Yes, they both stretch.  The clear elastic is very durable and holds up very well.  The only down side is that it can tear if cut, the upside is, it looks so much better (especially for us girls).
4. Can you make a custom patch and if so what do you need? Yes, I can make custom patches.  I need a 10" x 10" square piece of material, preferably 100% cotton or a material that can withstand high heat, I have to fuse the materials together.  Also, if picking a print, make sure it's small enough to fit the patch.  Silky materials, heavy-weight materials that fray easily, glitter material, or beaded materials are not recommended. Send material to Eye Patch Heaven P. O. Box 21317, Bakersfield, CA 93390 with your name, phone number (in case I have any questions), patch size and payment and I will gladly make the patch for you. Please note: Custom orders cannot be returned for a refund.
5. Do you make patches for  (wo)mans best friend?  You know, the four legged ones? Believe it or not I get asked that question a lot, and yes I do make patches for our little four legged friend.  The biggest problem is getting them to wear it, I think it's more to make us feel better. They seem to think it's just another very special chew toy, but I have had some success stories.  So if you are looking for one, I suggest you order the children's small and then adjust the strap (either by tying a knot in the strap or requesting the strap to be made bigger or smaller, depending on the dog's size).
6. Do you take other Credit Cards or Debit Cards besides Pay Pal?  No, I'm sorry I don't.  I have been using Pay Pal for over three years and have had great success with them.  They not only protect me, but look out for you as well.  You can us your Credit or Debit Card and the best thing it doesn't cost you anything.  All you have to do is answer a few questions, give them your card number, make up a password and you are in.  They charge me a small fee for each order. 
7. Do you take checks? I do take checks.  If you decide you don't want to use Pay Pal place your order and just before you go to the final check out, print that page and mail it to Eye Patch Heaven, P. O. Box 21317, Bakersfield, CA 93390 along with your check and as soon as the check clears the bank, the order will go out.
8. Can I return my patch(es) for a different size or a refund? Yes, as long as they are returned in the original box (or a box of some kind, NOT an envelope-they get smashed going through the postal service and can not be restocked) and NOT opened, for obvious health reasons.  If you want to exchange them for another size or style just put a note in with the patch, stating what you would like.  If it's for a refund, one will be issued through Pay Pal less the original shipping and handling charge. Please note: Custom orders cannot be returned for a refund.
9. How does your warranty work? I have a 30 day warranty on my work.  If for any reason you have a problem with your patch please e-mail me at eyepatchheaven@bak.rr.com stating the problem and I will replace it at no cost to you.