Frequently Asked Questions

 
1. What does it mean when you ask, "to be worn under glasses?”  It means the patch is made a little less concave so it doesn't hit the glass lenses.  You are still able to blink your eyelid.  
2. Can I request the strap to be made longer? Shorter?   Yes, you can.  When placing your order, all you need to do is write the strap length you would like in the “Add special Instructions to merchant” box, just before you do the final check out process.
3. Is the clear elastic better than the black elastic and do they both stretch? Yes, they both stretch.  The clear elastic is very durable and holds up very well.  The only down side is that it can tear if cut.   The upside is it looks great on.
4. Can you make a custom patch and if so what do you need? I do a few custom patches.  If there is a pattern you would like to see, please e-mail me your suggestions.
5. Do you make patches for animals?  Believe it or not, I get asked that question a lot.   Yes, I do make patches for our little four legged friends.  The biggest problem is getting them to wear it, I think it's more to make us feel better. They seem to think it's just another very special chew toy, but I have had some success stories.  So if you are looking for one, I suggest you order the children's small and then adjust the strap (either by tying a knot in the strap or requesting the strap be made longer or shorter, depending on the dog's size).
6. Do you take Credit Cards or Debit Cards besides Pay Pal?  No, I'm sorry I don't.  I have been using Pay Pal for over five years and have had great success with them.  They not only protect me, but look out for you as well.  You can use your Credit or Debit Card with Pay Pal and the best thing is, it doesn't cost you anything.  All you have to do is answer a few questions, give them your card number, make up a username, password, and you’re in.  They charge me a small fee for each order. 
7. Do you take checks? I do take checks.  If you decide you don't want to use Pay Pal place your order and just before you go to the final check out, print that page and mail it to Eye Patch Heaven, P. O. Box 21317, Bakersfield, CA 93390 along with your check and as soon as the check clears the bank, the order will go out.
8. Can I return my patch(es) for a different size or a refund? Yes, as long as they are unopened (for obvious health reasons) and in the original box, or a box of the same kind.  If you want to exchange them for another size or style just put a note in with the patch, stating what you would like.  If it's for a refund, one will be issued through Pay Pal less the original shipping charge. Please note: Custom orders cannot be returned for refund or exchange.
9. How does your warranty work? I have a 30 day warranty on my work.  If for any reason you have a problem with your patch, please e-mail me at eyepatchheaven@bak.rr.comstating the problem and I will replace it at no cost to you.
10.  How do I measure for a strap length?  The best way to measure is to start with an outside corner of you your eye, around your head and back to the same corner, this will give you the measurement of your head.  After you have chosen the patch design you like, subtract the patch width plus 1“(to make sure the patch is snug) and that is your strap size. Example; Your head measures 22” and you want the Large Classic.  The width is 3”, less 1” for snugness and that gives you an 18” strap length.  Don’t forget, I can make different strap lengths.  See #2.